Frequently Asked Questions

What User-Agent does Better Uptime use?

Better Uptime Bot Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36

Why is my site down? (SSL error)

Your SSL certificate chain might not be configured correctly. While modern browsers tolerate this, it can cause problems with the older ones.

We recommend using the validator to identify the issue.

You can, however, also disable SSL validation in the advanced settings of your monitor.

What phone numbers does Better Uptime use?

We encourage you to save the number below so you know who's calling you at 4am.

  • US: +1 256-485-4958
  • Europe: +32 460 23 47 47
  • Other countries: +1 256-485-4958

What countries does Better Uptime support?

We support phone call alerts to the following countries:

Albania, American Samoa, Andorra, Australia, Austria, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Cook Islands, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Faroe Islands, Fiji, Finland, France, Germany, Gibraltar, Greece, Guam, Holy See, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kosovo, Republic of, Latvia, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malta, Mauritius, Mexico, Moldova (Republic of), Monaco, Montenegro, Netherlands, New Caledonia, New Zealand, North Macedonia, Norway, Panama, Papua New Guinea, Philippines, Poland, Portugal, QY, Qatar, Romania, Saint Kitts and Nevis, Saint Lucia, San Marino, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Province of China, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom of Great Britain and Northern Ireland, United States of America, Viet Nam, Virgin Islands (British), and Virgin Islands (U.S.)

Are you based in another country? Let us know!

What IPs does Better Uptime use?

  • AS:
  • AU:
  • EU:
  • SA:
  • US:

Any other questions?

You can always reach us at

We'll get back to you as soon as we can, typically within a few hours.

🙏 Thank you!